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The easiest and quickest way to contact us is to start a Live Chat - our friendly team are on hand to help Monday to Friday 8am-6pm and Saturday 9am-5pm.
If you would like to speak to someone to manage your policy over Live Chat, we can help you:
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|0330 343 8751
|0330 343 9247
|01737 334 431
|+ 44 1737 334431
At Mackenzie Hodgson, our aim is to always exceed your expectations and to get things right, on time, every time. We also recognise that sometimes mistakes can happen and we get things wrong. Telling us you're unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the products and services we offer in the future.
We will always aim to:
You can make your complaint by:
We'll aim to resolve your complaint as soon as possible, normally within three business days, at which point we'll send you confirmation in writing that your complaint has been resolved. On occasions we'll require a bit longer to resolve your complaint
and in this case we'll send you an acknowledgement letter telling you when we hope to reach a decision. We'll then continue to keep you updated on our progress.
Once resolution has been agreed we'll then write to you with our complaint decision (this is called a final response), it will either be to:
If at the end of the process you remain dissatisfied, you may contact the Financial Ombudsman Service.
The Financial Ombudsman Service can be reached via their website or you can write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Please note these contact details are for accredited journalists or anyone wishing to obtain company information relating to press issues only.
For press enquiries, email [email protected].